Most business owners think their funnel’s doing fine. That’s until the numbers start slipping and no one can tell them why. It’s not that their teams are blind or their agencies are lazy. It’s that most people around them are too close, too cautious, or too focused on what they’re doing to say what really […]
Revenue Funnel: Real Clarity Builds Real Momentum Read More »
Is your sales funnel leaking potential customers? It’s not just about numbers—it’s about the entire process. Imagine a funnel with a tiny hole at the bottom; no matter how much you pour in, the output is limited. Fixing issues at the top won’t solve systemic problems. Instead, address bottlenecks throughout to ensure smooth operations and
Do you wonder why you still have open slots on the board even though ServiceTitan shows your CSRs book 91% of the ”leads”? You’re not alone, yesterday one of our clients was wondering about the same misleading KPI. Not understanding ServiceTitan Booking rates might be your call center’s silent killer. The following is the explanation
Most ServiceTitanTM clients depend on the software to manage their call centers. The Call Booking Rates reported in their dashboards are used to determine the performance of many call centers and their agents. We even see these numbers quoted confidently by business owners and call center managers. In ServiceTitan, only leads count; they ignore Excused and
