Do you wonder why you still have open slots on the board even though ServiceTitan shows your CSRs book 91% of the ”leads”? You’re not alone, yesterday one of our clients was wondering about the same misleading KPI. Not understanding ServiceTitan Booking rates might be your call center’s silent killer. The following is the explanation […]
Most ServiceTitanTM clients depend on the software to manage their call centers. The Call Booking Rates reported in their dashboards are used to determine the performance of many call centers and their agents. We even see these numbers quoted confidently by business owners and call center managers. In ServiceTitan, only leads count; they ignore Excused and
Bryan Eisenberg delves into the critical importance of understanding and trusting your business data in his insightful article on the Wizard of Ads. He discusses the common hesitancy among business owners to fully engage with their financial numbers, emphasizing that real growth and optimization stem from a deep dive into the numbers that dictate business
What would you do if all your digital lead generation disappeared now? What if you were locked out of your website, digital advertising accounts, or social media accounts? What if the phone numbers you use for tracking calls were redirected to your competitors ? Or maybe the agency you hired is underperforming, but you have
How to prevent your digital assets from being held hostage Read More »
Data, data everywhere! It’s mind-blowing how much information we now handle in just one day, surpassing what people used to consume in their entire lifetimes. The digital revolution has unlocked a treasure trove of insights about our business, from online leads to call centers, team management, and productivity. We can gather mind-boggling levels of data
Asking strangers for money is uncomfortable. Let’s face it, it sucks! As a home service technician, your goal is to offer the best possible solutions to your customers. You care about them, you want to do right by them, and that might not be the least expensive option. Not all customers are the same as
How Would You Treat Your Mom, Brother-In-Law or a Friend? Read More »
