Jeffrey Eisenberg

What Call Center KPI may be a silent killer

A KPI May Be Your Call Center’s Silent Killer

Leave a Comment / Call Center, Data Analysis, Home Service Business Owners, Sales /

Do you wonder why you still have open slots on the board even though ServiceTitan shows your CSRs book 91% of the ”leads”? You’re not alone, yesterday one of our clients was wondering about the same misleading KPI. Not understanding ServiceTitan Booking rates might be your call center’s silent killer.  The following is the explanation […]

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How Would You Treat Your Mom, Brother-In-Law or a Friend?

Leave a Comment / Home Service Business Owners /

Asking strangers for money is uncomfortable. Let’s face it, it sucks! As a home service technician, your goal is to offer the best possible solutions to your customers. You care about them, you want to do right by them, and that might not be the least expensive option.  Not all customers are the same as

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