Many home service companies are using AI. Some are using it to write replies to reviews. Some are using it for emails, ads, call summaries, job descriptions, follow-up texts, or scheduling help. That makes sense. Most owners are already buried in work, and anything that saves time gets attention. But AI has one big problem. […]
Ever heard the saying, “Numbers don’t lie”? Well, that’s not always true. If you blindly trust numbers, you might miss the bigger picture. Imagine making critical decisions based solely on data, only to find out later you were looking at the wrong metrics. It happens more often than you’d think. Don’t just trust the numbers;
Do you wonder why you still have open slots on the board even though ServiceTitan shows your CSRs book 91% of the ”leads”? You’re not alone, yesterday one of our clients was wondering about the same misleading KPI. Not understanding ServiceTitan Booking rates might be your call center’s silent killer. The following is the explanation
Asking strangers for money is uncomfortable. Let’s face it, it sucks! As a home service technician, your goal is to offer the best possible solutions to your customers. You care about them, you want to do right by them, and that might not be the least expensive option. Not all customers are the same as
How Would You Treat Your Mom, Brother-In-Law or a Friend? Read More »
